MENTAL HEALTH ASSOCIATION OF ST LOUIS

There is no health without mental health.

By reviving our approach to mental health assistance, we hope to empower people and create a vibrant community—one life at a time!

By reviving our approach to mental health assistance, we want to create a healthy community and empower individuals—one life at a time!

What we aim to solve

People's desire to acquire techniques and abilities to enhance their mental wellbeing, the lack of awareness or understanding of mental disease, the necessity for non-clinical supporting services, and the connection to mental health care. 

Lack of awareness of mental disease, people's desire to acquire techniques and abilities to enhance their mental wellbeing, a requirement for non-clinical supporting services, and connection to mental health care. 

Mental Health Help Line

With individualised support on our HelpLine (314.773.1399), St Louis therapist we help people find important mental health resources. We check in with follow-up calls and, if necessary, extend our services.

Who are the people you serve with your mission?

Individuals who are working to improve their mental health, college students, families and children affected by early adversity (trauma), and those with serious mental disease. People with serious mental illnesses, families and kids who experienced trauma as young children, individuals who are working to improve their mental health, and college students.

How is your organization collecting feedback from the people you serve?

Paper surveys, electronic surveys (by email, tablet, etc.), case management notes, one-on-one client phone calls Case management notes, paper surveys, electronic surveys (by email, tablet, etc.), individual client phone calls,

How is your organization using feedback from the people you serve?

To recognise and address instances of bad customer service, To find shining examples and improve satisfying customer experiences, To fundamentally alter our operations and/or programmes, To improve connections with the clients we serve, To comprehend the requirements of individuals and how we may assist them in achieving their objectives,

What significant change resulted from feedback?

Developed technology that made it possible for customers to get TrueLink debit cards in place of conventional paper checks for weekly  St Louis counseling allowances, saving them the trouble and expense of making the trip to our office each week.

How has asking for feedback from the people you serve changed your relationship?

Customers feel more empowered and respected when you solicit their opinions and comments.

Which of the following feedback practices does your organization routinely carry out?

We get opinions from the clients we help at least once a year, We take measures to solicit input from underrepresented or marginalised populations. We seek input from as many of the clients we serve as we can. We take measures to ensure that individuals are at ease speaking candidly with us, Based on demographics, we analyse input to seek for patterns (e.g., race, age, gender, etc.), We examine feedback for trends depending on how individuals have interacted with us (e.g., site, frequency of service, etc.), We work with those who submit feedback to find methods to respond that are better. We respond to criticism received, We let the folks who provided feedback know how we responded to their comments.

At least once a year, we ask our clients for their opinion. We take measures to solicit opinions from disadvantaged or underrepresented groups, We want to hear from as many of the clients we work with as we can. We take measures to ensure that individuals feel at ease being completely honest with us, Based on demographics, we search for trends in the feedback (e.g., race, age, gender, etc.), Based on how individuals engage with us, we analyse input for patterns (e.g., site, frequency of service, etc.), In order to find methods to improve in response, we consult those who submit feedback. We take action in response to criticism. We communicate with the individuals who provided us with feedback on our response to their comments.